Razer Will Honor Fake 90% Discount Coupon
Gaming system and accessory maker Razer will make good on a fake, 90% discount coupon that many customers used to place purchases in the company's UK store.
"A few days ago, a coupon code that provided a discount of 90% off Razer products at our UK Razerzone store went viral and thousands of orders were placed in the space of a couple of hours. This coupon code was NOT authorized nor approved by Razer and was generated by a third party to test our shopping cart," Razer co-founder and CEO Min-Liang Tan wrote on his Facebook page.
Although it will cost Razer a lot of money, the company has decided to honor the coupon.
"While we have the option of cancelling the orders legally, we’ve always had a customer comes first policy at Razer and in respect of this incident, we have decided to honor the orders that were placed using the unauthorized code by Razer fans buying single products for their own use," wrote Min-Liang Tan.
The entire process will take a few weeks (maybe even a few months), but Razer promises everyone will get the product they ordered. The offer is not good for multiple purchases of a single product, Tan explains, as Razer does not want resellers to profit from the coupon.
Recently, Best Buy made a similar mistake, offering customers a 50%-off coupon but forgetting to exclude $100 Amazon gift cards from the offer. Needless to say, the offer was quickly withdrawn, but some users still managed to snag the gift cards at a reduced price.
"A few days ago, a coupon code that provided a discount of 90% off Razer products at our UK Razerzone store went viral and thousands of orders were placed in the space of a couple of hours. This coupon code was NOT authorized nor approved by Razer and was generated by a third party to test our shopping cart," Razer co-founder and CEO Min-Liang Tan wrote on his Facebook page.
Although it will cost Razer a lot of money, the company has decided to honor the coupon.
"While we have the option of cancelling the orders legally, we’ve always had a customer comes first policy at Razer and in respect of this incident, we have decided to honor the orders that were placed using the unauthorized code by Razer fans buying single products for their own use," wrote Min-Liang Tan.
The entire process will take a few weeks (maybe even a few months), but Razer promises everyone will get the product they ordered. The offer is not good for multiple purchases of a single product, Tan explains, as Razer does not want resellers to profit from the coupon.
Recently, Best Buy made a similar mistake, offering customers a 50%-off coupon but forgetting to exclude $100 Amazon gift cards from the offer. Needless to say, the offer was quickly withdrawn, but some users still managed to snag the gift cards at a reduced price.
Report by :
Stan Schroeder
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